Privacy Policy

 

1. Introduction

Welcome to Calvy. We are dedicated to safeguarding your privacy and ensuring the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with UK laws and regulations.

2. Information We Collect

We may collect various types of personal data about you, including but not limited to:

      a. Identity Data: Information such as your name, date of birth, and gender.
      b. Contact Data: Contact details including your address, email address, and phone number.
      c. Transaction Data: Details about purchases and transactions made by you.
      d. Technical Data: Information about your device, internet connection, and browsing activity.
      e. Profile Data: Data relating to your preferences, feedback, and survey responses.
      f. Usage Data: Information about how you use our website and services.
      g. Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.

3. How We Use Your Information

We utilise your information for the following purposes:

      a. Processing your orders and providing you with the products and services you request.
      b. Managing your account and providing customer support.
      c. Enhancing our website functionality and optimising user experience.
      d. Communicating with you about our products, services, promotions, and events.

4. Disclosure of Your Information

We may share your personal information with third parties in compliance with applicable laws and regulations, including but not limited to:

      a. Service providers assist us in fulfilling your orders, managing our website, and delivering marketing communications.
      b. Legal authorities, regulators, or law enforcement agencies when required to comply with legal obligations or protect our rights.

5. Data Security

We have implemented robust security measures to safeguard your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security protocols are regularly reviewed and updated to maintain the highest standards of protection.

6. Your Rights

You have certain rights under data protection laws concerning your personal data, including:

      a. The right to access, update, or correct your personal information.
      b. The right to request the deletion or removal of your data from our records.
      c. The right to restrict or object to the processing of your personal data.
      d. The right to data portability, allows you to obtain and reuse your data for your own purposes.

7. Legal Basis for Processing

We will only process your personal data when we have a valid legal basis to do so. This may include:

      a. The necessity to perform a contract with you (e.g., fulfilling orders).
      b. Compliance with legal obligations (e.g., tax or regulatory requirements).
      c. Your consent to specific processing activities (e.g., marketing communications).
      d. Our legitimate interests in conducting and managing our business operations provided that such interests are not overridden by your rights and interests.

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of the data, the purposes for which it was collected, and legal, regulatory, or business requirements.

9. International Transfers

Your personal data may be transferred to and processed in countries outside of the UK and the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or other legal mechanisms recognised by relevant authorities.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content and advertisements. You can manage your cookie preferences through your browser settings or by using opt-out mechanisms provided by third-party service providers. Please refer to our Cookie Policy for more information on the types of cookies we use and how to control them.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from children without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible. Parents or legal guardians who believe that their child has provided us with personal data without consent should contact us immediately.

12. Data Collection Through Social Media

We may collect personal data from you when you interact with us through our social media pages or accounts. This may include information such as your username, profile information, and any content you post or share on our social media platforms. We may use this information to engage with you, respond to your inquiries, and provide you with relevant updates and information. Please note that your interactions with us on social media platforms are subject to the privacy policies and terms of service of those platforms, and we encourage you to review them.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party sites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection laws and addressing privacy-related inquiries and concerns. You can contact our DPO using the details provided in the "Contact Us" section of this Privacy Policy.

15. Complaints

If you believe that we have not complied with applicable data protection laws or have mishandled your personal data in any way, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or other relevant supervisory authority.

16. Changes to Our Privacy Policy

We may periodically update our Privacy Policy to reflect changes in our practices and legal requirements. Any revisions will be promptly posted on this page, and we encourage you to review this policy regularly to stay informed about how we protect your privacy.

17. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal data, please contact us through the information provided on our Contact page. We are committed to addressing your inquiries promptly and ensuring your privacy rights are upheld.

This comprehensive Privacy Policy aims to provide you with a clear understanding of how we collect, use, and protect your personal data. Your privacy and trust are of utmost importance to us, and we strive to maintain the highest standards in data protection and transparency.